About Keyonna LaGrone Taylor
Customer Success Strategist, CEO & vCCO of Key Focus Group, With 20+ Years in Customer Journey Leadership and Global Client Experience Transformation.
Keyonna LaGrone Taylor is a strategist at heart. She harnesses her two decades of expertise to build global Customer Success organizations, optimize operations, and drive strategic growth. Leveraging global models that deliver metrics—like 12% YoY account growth, 30% churn reduction, and 20% adoption lift—she aligns experience with business outcomes. Today, as founder of Key Focus Group, she empowers clients worldwide through purpose-driven, scalable strategy.
Building Global Customer Success From the Ground Up
Keyonna LaGrone Taylor brings a passion for human-centered strategy. Building from the ground up isn’t just a process; it’s a mission. With over 20 years of experience, she has developed global Customer Success functions that handle $100M+ in revenue and support thousands of employees across multiple regions.
Developing Leaders for Tomorrow, Today
Keyonna LaGrone Taylor is both a strategist and a mentor. She designs leadership programs, from onboarding frameworks to executive mentorship, that build high-performing teams operating under budget and ahead of target. Her work cultivates not only performance but purpose, empowering teams to deliver sustained results across global organizations.
The Journey that Shapes a Leader
Keyonna LaGrone Taylor’s approach is grounded in measurable impact. Drawing from leadership roles at Rackspace, SolarWinds, Atlassian, and Teleperformance to founding Key Focus Group, she’s built a career around customer centricity. She knows true business transformation begins with people, which is why every initiative, from reducing customer attrition to driving adoption, starts with authentic client connection.