Keyonna LaGrone Taylor

Global Customer Success Strategist & CEO of Key Focus Group | Partnering with Organizations to Reduce Churn, Maximize Retention & Accelerate Growth

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Keyonna LaGrone Taylor is a Customer Success Strategist, CEO & vCCO of Key Focus Group, Driving ROI through Global Customer Success and Scalable Growth, and Speaker.

Strategist

Keyonna LaGrone Taylor designs and scales global Customer Success operations to drive transformational growth and measurable business impact.

Operator

Keyonna LaGrone Taylor builds high‑performing teams and streamlines service delivery to optimize efficiency across client accounts.

Mentor

Keyonna LaGrone Taylor develops leadership frameworks that cultivate talent pipelines and foster executive engagement globally.

“If strategy sets the map, Customer Success is the compass; it keeps organizations oriented toward growth and lasting advantage.”

Keyonna LaGrone Taylor

Keyonna LaGrone Taylor

CEO & vCCO of Key Focus Group
Key Focus Group